I received the same email back also. I am just going to keep resending the same one with an edit on the top saying 2nd time sent, 3rd time sent, etc. I will annoy the hell out of them. Maybe even send it 2 times a day until I hear something. Not only are they liars, but I feel that they are thiefs. They basically fraudulently took my money that purchased consumable goods and broke a contract with no intent of refunding the money for items that are unavailable. I have had it. This is really turning my stomach. I have mixed feelings on the guys, I realize that it is not them, but they do the hiring of the management and public relations. They should be stepping up to the plate and trying to fix the problem. (if they are aware of it)
Sorry, just needed to vent guys. I still love creed, but will never support their fan clubs again.